BJ’s Updates Long Over Due Return Policy

If you have been a BJ's member you probably loved the 90-day return policy but like all good things, some people always try to stretch what they are given. There was a lot of abuse to this policy according to employees at several BJ's Wholesale clubs in our FB group.  One employee mentioned that some people would return a mattress after four years.

It only makes sense as a business to tighten up their return policy and on October 16, 2017, they did just that.


Below is the official updated return policy effective now.



What is the BJ's Wholesale Club Return Policy?

BJ's Wholesale Club Return Policy

BJ's selects the highest quality merchandise for our Members and stands behind the products we sell. If you are not completely satisfied with a purchase made online or in-club BJ's will give you a refund or exchange within the guidelines below. If your return is regarding an electronic item, such as a TV or laptop, we recommend calling our free Tech Advisors service at 877-TECH888 (877-832-4888) prior to returning because many issues can be resolved over the phone.

To return an eligible item bring it to the Member Services Desk in-Club. To return an eligible item purchased on, you may bring it to any BJ's Club location or call Member Care at 800-BJS-CLUB (257-2582) to obtain a return authorization and shipping instructions.

Return Guidelines:

  • Non-grocery merchandise must be in new condition and accessories intact. Items purchased over 1 year ago will not be considered in new condition.
  • CDs, DVDs, computer software and video games must be unopened.
  • Televisions, home theater displays, laptops and tablets found to be damaged upon initial inspection are returnable with their original packing and accessories within 14 days of receipt.
  • Computers, electronics, undamaged televisions and home theater displays, and patio sets are returnable within 90 days of purchase with accessories intact.
  • Major appliances, including refrigerators, ranges, washers, dryers, dishwashers, freezers and garbage disposals, are returnable within 7 days of receiving the item. To initiate a return call 877-832-4888

We regret that we cannot accept returns of:

  • Gift cards.
  • Opened CDs, DVDs, computer software and video games.
  • Items with gas, oil or fuel added.
  • Jewelry and watches purchased in-Club after 8/3/2017.
  • Bulk purchases of ten (10) or more units of the same item purchased online in the same transaction where the total price exceeds $1,000.00.
  • Products under a manufacturer's warranty which have service center only restrictions. Please contact the manufacturer for assistance with products such as:
  • Awnings
  • Boats
  • Gas Powered Outdoor Equipment
  • Items with gas, oil, or fuel added
  • Living Room Sets
  • Major Appliances after 7 days
  • Mattresses over 1 year old
  • Pools
  • Screenhouses
  • Sheds
  • Spas & Saunas
  • Swing Sets
  • Trampolines

Effective 10/16/2017

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Total Comments (3)

  1. Lindsey Nikisch February 12, 2020
  2. Suzie January 8, 2019
  3. Elizabeth Matthews November 29, 2017