BJ’s Comes in First for Retail Customer Experience

WESTBOROUGH, Mass., April 4, 2017 /PRNewswire/ — BJ’s Wholesale Club earned the number one spot for overall customer experience in retail according to the 2017 Temkin Experience Ratings.

BJ’s score of 81 percent puts them at the top of the retail industry, tying with Ace Hardware and QVC. Overall, BJ’s placed eighth out of 331 companies across twenty different industries, including airlines, banks, grocery, hotel & rooms, streaming media and wireless.

The Temkin Group’s annual experience ratings survey 10,000 consumers in the United States on their recent interactions with companies and asks them to evaluate brands on three key categories: success, effort, and emotion. Any score of 80% or above is considered excellent.

“At BJ’s, we strive to deliver unbeatable value and an exceptional shopping experience for our Members, both in-Club and online, each and every day,” said Brian Poulliot, executive vice president and chief membership officer. “We’re thrilled that BJ’s is being recognized for providing an outstanding customer experience, and we’ll continue to deliver an unsurpassed level of service and value to our Members.”

Competing against other popular retailers, BJ’s top ranking exemplifies its deep commitment to its Members. BJ’s Members enjoy exclusive perks such as convenient shopping options like Pick Up & Pay® and the most payment options of any major wholesale club. Plus, with the latest expansion of its exclusive Wellsley Farms and Berkley Jensen brands, BJ’s continues to sharpen its assortment and offer products to give smart saving families everything they need to stock up and live generously.

Additional benefits of a BJ’s membership include:

• Members save up to 25 percent off grocery store prices every day.
• BJ’s only major wholesale club that accepts manufacturers’ coupons, offering families another great way to save.
• BJ’s consistently ranks as having the best gas prices.
• Members buy 65 percent more fresh food from BJ’s than from other clubs.
• BJ’s is the only major wholesale club to offer a full-service deli with premium meats and cheeses.
• BJ’s offers 7,000 items compared to an average of 4,000 at other clubs, and pack sizes tend to be smaller and more convenient.

Shoppers can learn more about BJ’s Wholesale Club by going to www.bjs.com.

SOURCE BJ’s Wholesale Club, Inc.